PLEASE ENSURE THAT YOU HAVE COMPLETED PRE-REQUISITE "LEADERSHIP - BUILDING A STRONG FOUNDATION"  PRIOR TO REGISTERING FOR THIS COURSE

o Everything begins with communication. It is the single most powerful tool we have to elevate everything and everyone around us. Effective communication and conversational intelligence changes everything – how we interact, how we team, how we perform, how we engage, how we trust, etc.

o First, the course will look at communication from an individual awareness perspective. This component of the session will focus on what communication is and help individuals discover the communication barriers and blind spots that keep them from taking action, taking charge, taking responsibility, and leading effectively.
o Several “human phenomena” will be discussed to explain various distinctions about communication. In addition, 5 distinct types of conversations will be discussed; conversations that move things forward and get things unstuck when they go awry.
o The neuroscience of communication will be discussed and how the brain (or various parts of the brain) chemistry changes and reacts to communication – both positively and negatively.
o The course will cover the topic of conversational intelligence and distinguish level 1 and 2 conversations (transactional and positional) which are where most people and leaders stop. We will move discussions beyond levels 1 and 2 onto level 3 conversations which are transformational. This is the level of conversation that is missing and needed in Design-Build Leadership Done Right.
o The session will address how communication impacts the tendency to trust, or not to trust—the 3rd topic in the program.

Location:

Control Air Conditioning Corporation

5200 E. La Palma Avenue

Anaheim CA 92807-2019

Format: In Person

Location:

Control Air Conditioning Corporation

5200 E. La Palma Avenue

Anaheim CA 92807-2019

tions, don’t hesitate to contact Education@dbia.org.