CONTENT EXPIRES: December 31, 2027 

The Progressive Design-Builder envisioned a project where quality was high and collaboration was off the charts. Tumult is often experienced between the Design-Builder and Owner Oversight (Owner Advisor and Owner Employees) with respect to QC, QA and Oversight roles and responsibilities, creating heavy cost, schedule and quality impacts. The team collaborated to deploy a Composite Quality Organization (CQO). Combining QA and oversight roles into a single organization reducing project construction costs by up to 1.5% while enhancing owner control. A combined Quality plan was created, and task and culture training performed. A digital Construction Information Management System was deployed generating and tracking quality data against the Quality Plan. Staff training was reinforced with task specific prompts on expected inspection, testing, and documentation actions. All staff knew what was expected of them. As a result, alignment was very high. Confidence in product quality was also high. Quality documentation and validation of compliance were continuously available over any period at any time. Digital tools streamlined the process of converting data into useful information. This allowed escalated compliance issues to reach the owner and DBC more quickly, minimizing delays before reaching the final decision-makers